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Canadian Mental Health Association, York Region Branch
3601 Highway 7 East, Suite 710, Markham, ON L3R 0M3
PLACEMENT SUMMARY 
 
As a first line of contact with the public, this individual must possess the ability to maintain a professional manner under all circumstances. The Welcome Desk Volunteer will provide a range of duties that include but are not limited to: greeting people arriving at the Aurora, Markham and Newmarket offices and providing required assistance; delivering a range of light reception duties and providing general information about CMHA-YR programs and services. This position requires that the individual work well with other members of the Welcome Desk Team. 
 
RESPONSIBILITIES AND DUTIES 
 
· To adhere to CMHA’s written volunteer policies and procedures. 
· Inform supervisor of functioning issues that might interfere with delivery of service. 
· Contribute to the development of the agency/program 
 
Reception 
 
· Greet members and guests to CMHA-YR 
· Receive mail and sign for deliveries/supplies 
· Maintain knowledge of CMHA-YR programs and how they are accessed 
· Inform members of when the program is closing for the day by phone or by email 
· Provide gentle reminders to members regarding expectations of the programs (e.g. housekeeping guidelines) 
· Inform staff immediately of any concerns about the well-being of program members 
· Ensure the daily member sign in attendance sheets are completed 
· Complete word processing tasks as required including flyers, etc. (as skill level allows) 
· Complete requests for photocopying and fax requests 
· Ensure the agency brochures and other printed material is in sufficient supply and well displayed 
· Create sign-up forms for member activities and sign-up members in person or by phone 
· Follow-up reminders to members of events they have signed up for (either by phone or in person) 
· Prepare documents for scanning (sort & collate documents, data entry on scanner) 
· Scan documents using digital scanning equipment 
· Review / save digital file and store original documents as completed 
· Maintain confidentiality with respect to documentation / information about clients, family members and others 
· Adhere to CMHA’s written volunteer policies and procedures

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